First try regulation, then try PR hostility, and finally, when the window for improving the old business model has closed due to losses, appeal to the government for a bail out.
"It wasn't our fault, we couldn't have done anything to avert this!" When all along instead of trying to pretend the disruption wasn't a natural evolution in the provision of the service, they could have been learning from it.
At the same time it's a microcosm for a scenario which will play out many times in the coming decade: as older industries are appified and roboticised, how is that transition for the old-skool workers managed to minimise the pain, while maximize the upside of the emerging new models?
If the response was innovation, as most engineers or product people would focus on, then many of these giants would be in a better place.
If you aren't going to disrupt your own model regularly then others will.
Good leaders know this and are constantly investing in R&D and innovating to stay ahead. Non-innovation is a stale path that will set the market leader back if they don't recognize it and react.
For the workers the only way to minimize the pain is inform them well ahead and cheaper education not just focused fresh out of high school but all working ages to get them into new industries. Robotics will remove many jobs but create lots of work, new work we can't imagine yet, just like computing and the internet did.
First try regulation, then try PR hostility, and finally, when the window for improving the old business model has closed due to losses, appeal to the government for a bail out.
"It wasn't our fault, we couldn't have done anything to avert this!" When all along instead of trying to pretend the disruption wasn't a natural evolution in the provision of the service, they could have been learning from it.
At the same time it's a microcosm for a scenario which will play out many times in the coming decade: as older industries are appified and roboticised, how is that transition for the old-skool workers managed to minimise the pain, while maximize the upside of the emerging new models?