I only say this half in jest: Google, please give this person a raise. I'm not sure I've ever seen a Google PM be this up front and straightforward with a future roadmap item, even in HN, where I more commonly see more direct communications by PMs or engineers from various companies.

While you're at it, if there is a way you can get the Google Identity Platform PM to let us know when some form of multi-factor auth besides SMS will be supported, that would be great!

I feel that employees from big Corp sometimes can't do good.

If they respond here, it should be as you mentioned. They are monitoring media on mentions.

If they don't, people can't fix their issues ( probably ) as fast.

But responding here gives the observing effect of having a higher priority. Which is sometimes "ridiculed" ( don't know a better describing term)

Either way, thanks to the PM for an update about this.

I guess the main problem is the second part of the subOP comment:

>While you're at it, if there is a way you can get the Google Identity Platform PM to let us know when some form of multi-factor auth besides SMS will be supported, that would be great!

When they respond they get inundated with random requests and ailments that they have exactly zero control on.

You're absolutely correct.

Out of interest what is the trickiness in the roll out? Breaking previously deployed containers that depend on this behavior?

Cool beans. Thanks for the response.