> I really hope that Uber serves as a warning to companies who think they can ignore customer complaints. I've never dealt with such an opaque company in my entire life, in terms of getting any actual human support whatsoever regarding anything.
I've had positive experiences interacting with Uber support. The few times I've contacted them via the app to report an issue with a ride I've gotten a response relatively quickly and I think every single time ended up with them crediting me back either the full value of the ride or at least a token amount. As a customer, I think Uber's been awesome.
But that's not what any of the recent talk about Uber is about. The issues are about being there as an employee, the culture they promote, and the values they espouse.
>But that's not what any of the recent talk about Uber is about. The issues are about being there as an employee, the culture they promote, and the values they espouse.
I really think it is related, though. Those values flow from the top down, and when executives set the tone for treating people unfairly the rest of the business will suffer down to the lowest level of employees.
That's what media has you believe. And you fell for it, and probably made them some money with pageviews.
Sure there are many problems with Uber, but user-facing is not one. You saying 'I really think it's related' is just your opinion, and every ordinary person I know (who don't hate them for social justice purposes) love Uber and their service.
I've had positive experiences interacting with Uber support. The few times I've contacted them via the app to report an issue with a ride I've gotten a response relatively quickly and I think every single time ended up with them crediting me back either the full value of the ride or at least a token amount. As a customer, I think Uber's been awesome.
But that's not what any of the recent talk about Uber is about. The issues are about being there as an employee, the culture they promote, and the values they espouse.