It sounds like they're replacing the adjusters, which I thought was a pretty unstructured aspect of insurance claim management. _That_ was the big story to me. Seems we're all closer to becoming redundant than we thought.

That's not what the article is saying. It says 34 employees (not 34%) primarily from a pool of 47 workers on 5-year contracts will be "made redundant". (the rest may not have their contracts renewed) That's more than 30% of the 131 employees.

The article also cites other companies doing the same thing, even if no staff cuts are involved for now.

This is reporter math we are talking about here. Expect the numbers to be surrounded by good prose, but accuracy to be dubious.

You are correct -- I misread it.